> ## Documentation Index
> Fetch the complete documentation index at: https://docs.theubik.com/llms.txt
> Use this file to discover all available pages before exploring further.

# FAQ

> Short answers for common operator, reviewer, admin, and leadership questions.

## What is Ubik?

Ubik is the personalised workspace for perishable trade. It connects the systems where trade work happens and helps operators move from signal to source-backed, reviewed action.

## Does Ubik replace ERP or CRM?

No. ERP and CRM remain systems of record. Ubik sits above them as a reviewed system of action for work that usually lives across inboxes, documents, chat, meetings, and dashboards.

## Who should use the daily queue?

Operators and managers who handle buyer replies, shipment movement, PO processing, approval follow-up, account tasks, or exception handling should start from the queue.

## Why does an item need review?

Ubik is built around reviewed operations. Buyer commitments, margin decisions, ERP writebacks, customer updates, and sensitive handoffs should be checked before they move.

## What if the source context is wrong?

Do not approve. Edit, assign, or reject the item, then add the missing source context if you have it.

## What if an integration stops working?

Check whether the connected account lost permission, the provider session expired, a folder or field was renamed, or the integration owner changed. Escalate to your admin with the affected workflow and timestamp.

## Can I use dark or light mode?

Yes. Use whichever mode makes queue text, source snippets, and approval copy easiest to read for your team.

## Is this a technical manual?

No. This is a product guide for managers, operators, admins, and reviewers. It explains how to use Ubik in daily work, not how to build on top of it.